Loading...
No results found.
Share on LinkedIn Feed Twitter Facebook Share on LinkedIn Feed Twitter Facebook

Apply your skills in Google Cloud console

Your Learning progress might get lost. Sign in or Join to save your progress.
close

Handle Consumer Interactions with CCAIP

Handle Consumer Interactions with CCAIP

magic_button Google Cloud Services Agent Assist Data
These skills were generated by AI. Do you agree this course teaches these skills?
2 hours 30 minutes Introductory universal_currency_alt No cost

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

Skill badges validate your practical knowledge on specific products through hands-on labs and challenge assessments. Earn a badge by completing a course or jump straight into the challenge lab to get your badge today. Badges prove your proficiency, enhance your professional profile, and ultimately lead to increased career opportunities. Visit your profile to track badges you’ve earned.

info
Course Info
Objectives
  • Handle call and chat interactions.
  • Leverage CCAIP's Agent Adapters to meet consumer needs.
Prerequisites

None
Audience
Contact center agents
Available languages
English, español (Latinoamérica), and français
What do I do when I finish this course?
After finishing this course, you can explore additional content in your learning path or browse the catalog.
What badges can I earn?
Upon finishing the required items in a course, you will earn a badge of completion. Badges can be viewed on your profile and shared with your social network.
Interested in taking this course with one of our authorized on-demand partners?
Explore Google Cloud content on Coursera and Pluralsight.
Prefer learning with an instructor?
View the public classroom schedule here.
Can I take this course for free?
When you enroll into most courses, you will be able to consume course materials like videos and documents for free. If a course consists of labs, you will need to purchase an individual subscription or credits to be able consume the labs. Labs can also be unlocked by any campaigns you participate in. All required activities in a course must be completed to be awarded the completion badge.

The Power of Challenge Labs

Now you can fast track your way to a skill badge without having to take the entire course. If you're confident with your skills, jump straight to the challenge lab.

Preview