Virtual Agent Development in Dialogflow CX for Citizen Devs
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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- Implement a chat virtual agent using Dialogflow CX.
- Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.
- Identify best practices for development of virtual agents in Dialogflow CX.
What do I do when I finish this course?
After finishing this course, you can explore additional content in your learning path or browse the catalog.
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Can I take this course for free?
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