Virtual Agent Development in Dialogflow ES for Software Devs

Virtual Agent Development in Dialogflow ES for Software Devs

4 hours 45 minutes Intermediate universal_currency_alt 5 Credits

Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.

In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Course Info
Objectives
  • Create and use Cloud Firestore to store customer data
  • Implement fulfillment using Cloud Functions to read and write Firestore data
  • Use Cloud Logging and Dialogflow tools for troubleshooting
  • Describe some third party technology which can enhance the virtual agent
Available languages
English
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