Discover Google Cloud training your way
With 980+ learning activities to choose from, Google Cloud has designed our comprehensive catalog with you in mind. The catalog consists of a variety of activity formats for you to pick from. Choose from bite-size individual labs or multi-module courses that consist of videos, documents, labs, and quizzes. Our labs give you temporary credentials to actual cloud resources, so you can learn Google Cloud using the real thing. Earn badges for what you complete, define, track, and measure your success with Google Cloud!
13 results
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Lab Featured Design Conversational Flows for your Agent
Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.
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Lab Featured Building Virtual Agent Fulfillment
In this lab, you will continue working on your Pigeon Travel chat agent and add context as well as setup fulfillment to lookup and store reservations entries in Firestore.
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Lab Featured Adding a Phone Gateway to a Virtual Agent
In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.